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  • What is ACE Tutor’s cancellation policy?

    We understand that plans can change unexpectedly. To help both students and tutors manage their schedules effectively, we ask that you cancel or reschedule lessons with as much notice as possible. This allows tutors to fill their slots and helps us support more students in finding their ideal tutor.

    Here’s a breakdown of our cancellation policy:

    1. Official Cancellation:
      • A lesson is considered officially cancelled only when it is processed through our system. If you need assistance with this, refer to our guide on how to cancel a lesson.
    2. Cancellation Timing and Charges:
      • More than 24 Hours Before: No charge.
      • Less than 24 Hours Before: You may incur a charge of 50% to 100% of the lesson cost, depending on the tutor’s policy.
        • 6 Hours or Less Before: If you cancel within 6 hours of the lesson start time:
          • 50% Charge: You will incur a RM25 Late Cancellation Handling Fee in addition to the 50% lesson cost charge.
          • 100% Charge: If the tutor charges 100% of the lesson cost, the RM25 Late Cancellation Handling Fee does not apply. You will be charged only the lesson cost.
    3. Examples:
      • RM120 Lesson, Cancelled 6 Hours Before:
        • 50% Charge: RM60 (50% of lesson cost) + RM25 Late Cancellation Handling Fee = RM85 total.
        • 100% Charge: RM120 total.
      • Tutor Waives Fee: If the tutor waives the fee for a late cancellation, you will only pay the RM25 Late Cancellation Handling Fee.
    4. Tutor Cancellations:
      • If your tutor cancels due to unforeseen circumstances, such as illness, you will not be charged.
    5. No Shows and Extenuating Circumstances:
      • Bookings cannot be cancelled once the lesson has started. If a lesson is not attended but not cancelled, you will be charged the full lesson cost.
      • In cases of extenuating circumstances, a full refund may be granted at the discretion of the tutor and ACE Tutors.
    6. Further Assistance:
      • If you have questions or need help with our cancellation policy, please contact our Support Team.

    Thank you for your understanding and cooperation!

  • Tuition sessions on ACE Tutors can be held in a variety of locations based on what works best for you and your tutor. Here’s where sessions commonly take place:

    1. Options for Tuition Locations:
      • Student’s Home: Many tutors are happy to travel to your home for sessions.
      • Tutor’s Home: Some tutors prefer to conduct lessons at their own home.
      • Online Classroom: Lessons can also be conducted via our secure online classroom, providing flexibility and convenience.
    2. Discuss Preferences:
      • Check Tutor Profiles: Review the travel policy on the tutor’s profile page to see their preferences for in-person lessons.
      • Send a Message: You can also message your tutor to discuss your preferred location. If you prefer tuition at your home, most tutors are willing to accommodate this.
    3. Alternative Locations:
      • Public Spaces: If convenient, you may arrange to meet in a public space such as a library or coffee shop. This can be a good option for the first lesson or for regular sessions, depending on your preference.
    4. Check Lesson Details:
      • Confirmation Email: The location details for each lesson will be included in your lesson confirmation email.
      • ACE Tutors Account: You can also view the location details by logging into your ACE Tutors account.

    Feel free to discuss any location preferences with your tutor to ensure a comfortable and productive learning environment. If you have any questions, our support team is here to help!

  • Absolutely. ACE Tutors caters to learners of all ages, including adult students seeking to further their education or acquire new skills.

  • You can contact our support team through the “Help” section on our website. We’re available to assist with any questions or issues you may have.

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